Return Policy


At Joiana Store, we want to ensure your complete satisfaction with your purchase. Please take a moment to review our return and refund policy:

Return Period: The return period for eligible items expires 15 days from the date of purchase. After this period, we are unable to process returns or offer refunds.

Return Requirements: To be eligible for a return, all items must be brand new, sealed, and in their original box or with tags attached. We do not accept returns for used items.

Wrong, Defective, or Damaged Items: If you have received a wrong, defective, or damaged item, please contact us immediately and provide photos of the item received. We will assist you in resolving the issue promptly. In such cases, we will provide a prepaid return shipping label and offer either a replacement or a full refund.

Other Return Reasons: For all other return reasons, such as a change of mind, wrong item ordered, no longer needed, or finding a better price elsewhere, the return shipping costs will be the responsibility of the buyer. Please ship the item back to us at the address provided below. Once we receive the item, we will refund the price of the item itself. Please note that the original shipping fees will not be refunded.

Address for Returns: [Insert your return address here]

We recommend using a trackable shipping service for returning items to ensure safe delivery.

Thank you for your understanding and cooperation in adhering to our return and refund policy. If you have any further questions or require assistance, please don't hesitate to contact us at

We appreciate your support and look forward to serving you again in the future.